Program Length: One day module.

Target Group:

  • Public Agency Managers
  • City and County Managers
  • Department Heads
  • High Level Administrators

Description: This program is designed for managers and high level staff members who are interested in improving their agency’s customer service. This is not a smile training program. The focus is on what top level managers can do to assess and improve internal and external customer service.

Resources: Pre-session interviews are required along with an agency-wide survey of customer service attitudes and beliefs.